Refund policy

Return & Refund Policy

Last Updated: June 30, 2026

At Orhanix, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

  • The item must be unused or gently used.

  • The product must be in its original packaging.

  • All included accessories, manuals, and replacement parts must be returned.

  • Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse, abuse, or improper handling.

  • Items returned without original accessories.

  • Products marked as Final Sale or Clearance (if applicable).

  • Gift cards.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email us at contact@shoporhanix.com with:

  • Your order number

  • A description of the issue

  • Clear photos or a short video showing the problem

We'll review your claim and provide a replacement or full refund if approved.

How to Start a Return

To request a return, contact our support team:

Email: contact@shoporhanix.com

Please include:

  • Your order number

  • The reason for your return

  • Photos of the product (if applicable)

Do not send products back without receiving return instructions from our support team.

Return Shipping

If the return is due to our error (wrong item, defective product, or damaged during shipping), Orhanix will cover the return shipping cost.

For all other returns, customers are responsible for return shipping charges unless otherwise required by law.

Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may take additional time to post the refund.

Exchanges

We currently replace items only if they are defective, damaged, or incorrect.

If you need a replacement, please contact us at contact@shoporhanix.com.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already shipped, you'll need to follow our return process after delivery.

Lost or Stolen Packages

Orhanix is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If you experience a delivery issue, please contact the shipping carrier first. Our support team will also do our best to assist you.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Orhanix Customer Support

Email: contact@shoporhanix.com

We aim to respond to all inquiries within 1–2 business days.